Mucky Paws and its groomers agree to provide the following services in a professional manner:
Any additional services, including but not limited to any flea/tick prevention, additional spa treatments, and coat treatments such as dematting, will be charged at an extra fee. Prior agreement will take place with the customer on arrival.
The Dog Owner acknowledges that the final grooming results may vary based on the
dog's coat condition, behaviour, and given instructions. The Dog Groomer will make
every reasonable effort to achieve the desired grooming results.
DOG OWNER RESPONSIBILITIES
The Dog Owner certifies that their dog is in good health and has been free from
contagious diseases for at least 14 days prior to the appointment. The Dog Owner should
ensure that their dog’s vaccinations and flea and worming treatments are up-to-date.
The Dog Owner acknowledges that all information provided in the client record is
accurate. It is the Dog Owner’s responsibility to inform the Dog Groomer of any previous
behavioural issues and whether the dog should be muzzled. If the Dog Owner fails to do
so, they will be responsible for any medical expenses or damage to the property
resulting from their dog’s misbehaviour. All dogs should be kept on a lead at all times whilst on site to ensure the dogs safety as it is situated on a working farm.
PAYMENT AND FEES
The Dog Owner agrees to pay the Dog Groomer the service fees as agreed prior to
collection of the dog. If the grooming period is extended due to special styling requests, medical conditions, behavioural issues, or late pick up over and above 15 minutes then an additional charge of up to £15 may apply.
In cases of severe matting where removal is not possible without causing stress to your
dog, the Dog Groomer may recommend trimming or shearing the affected areas. There
will be an additional fee charged for this process, and the Dog Owner acknowledges that
the Dog Groomer will not be held responsible for any nicks, cuts, irritation, redness, or
itchiness after grooming due to a matted coat. Based on the severity of the matting a
minimum £8 charge will be applied.
CANCELLATION
To cancel or alter services without incurring a cancellation fee, the Dog Owner is required
to provide notice of at least 24 hours notice prior to the appointment. If a cancellation is
made after this period, then the full grooming fees will be applied.
APPOINTMENT TIME
The Dog Owner is expected to arrive promptly at the scheduled appointment time. While
every effort will be made to accommodate late arrivals, it may result in a shorter
grooming session. The Dog Groomer also has the right to cancel or reschedule the
appointment if the Dog Owner arrives more than 15 minutes late for their appointment.
LATE PICK-UP
The Dog Owner can opt to receive a call when the grooming services are complete or pick
up their dog before a specific time. If the Dog Owner picks up their dog more than 15
minutes after this agreed time, additional charges may apply.
EMERGENCIES AND ACCIDENTS
The Dog Owner acknowledges their responsibility to provide accurate and updated
contact information and to inform the Dog Groomer of any known health issues or
allergies their dog may have.
In the event of a medical emergency or accident, every reasonable effort will be made to
contact the Dog Owner or their emergency contact immediately. If the Dog Owner or
emergency contact cannot be reached in time, the Dog Owner authorises the Dog
Groomer to seek the veterinary care necessary for the dog's health, safety, and well-
being.
The Dog Owner shall be responsible for all associated veterinary expenses if their dog is
old, in poor health, aggressive, or temperamental resulting in excessive movement of the
dog. In the event of an accident or incident that results in injury or discomfort to your
dog, the Grooming Business will promptly document and report the incident to the Dog
Owner.
ISSUE RESOLUTION
In the unlikely event that you are not happy with your dogs groom or the services provided, please let us know within 24hrs of picking up your dog. The team will be happy to work with you to resolve the situation and will request that you bring the dog back to the salon within 72 hrs to allow the team to resolve the issue.
PHOTO, VIDEO & MARKETING
Mucky Paws & its Groomers may take photographs and video recordings of your dog(s) during the grooming services for training, promotional, marketing, and advertising purposes, which may include but are not limited to website content, social media posts, newsletters, flyers, brochures, promotional videos, and other digital or print communications. If you do not wish for your dog to used in any of the above, please let the team know when you drop your dog(s) off for their groom.
LIABILITY
The Dog Owner agrees to indemnify and hold harmless the Mucky Paws Academy and its Dog Groomers from any claims, liabilities, damages, expenses (including legal fees), or harm to the dog(s) arising from the services, except in cases of gross negligence or wilful misconduct.
By booking in your dog, you are hereby agreeing to these terms and conditions.
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